fjdk
  • Communities
  • Create Post
  • Create Community
  • heart
    Support Lemmy
  • search
    Search
  • Login
  • Sign Up
dantheclamman@lemmy.world to Technology@lemmy.worldEnglish · 5 days ago

VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

external-link
message-square
159
fedilink
500
external-link

VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

dantheclamman@lemmy.world to Technology@lemmy.worldEnglish · 5 days ago
message-square
159
fedilink
Khosla Ventures among VCs experimenting with AI-infused roll-ups of mature companies | TechCrunch
techcrunch.com
external-link
VC firms are pioneering a new investment strategy: acquiring established businesses and optimizing them with AI to boost efficiency and customer reach.
  • MonkderVierte@lemmy.ml
    link
    fedilink
    English
    arrow-up
    7
    ·
    5 days ago

    Sure. But in the meantime, calls will get worse.

    • Fredselfish@lemmy.world
      link
      fedilink
      English
      arrow-up
      10
      ·
      5 days ago

      Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.

      • Lost_My_Mind@lemmy.world
        link
        fedilink
        English
        arrow-up
        15
        ·
        5 days ago

        No no. Don’t just hang up. Tell us who it was so we can ALL avoid buying their products.

        • Fredselfish@lemmy.world
          link
          fedilink
          English
          arrow-up
          11
          ·
          5 days ago

          Sears appliance repair.

          • Lost_My_Mind@lemmy.world
            link
            fedilink
            English
            arrow-up
            9
            ·
            5 days ago

            …that only raises MORE questions!!! Where the hell did you even FIND a Sears in 2025??? I thought they went out of business around the same time Toys R Us did. Like, 10 years ago.

            • Fredselfish@lemmy.world
              link
              fedilink
              English
              arrow-up
              5
              ·
              5 days ago

              Me too, but I called for appliance repair anc it redirected me to the local Sears repair. https://www.searshomeservices.com/repair/refrigerator-repair-service

    • futatorius@lemm.ee
      link
      fedilink
      English
      arrow-up
      4
      ·
      5 days ago

      That deters people from using call centers, which saves the firm money.

    • taladar@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      6
      ·
      5 days ago

      True innovation in the area of making existence even more miserable, as if using phones for support wasn’t bad enough on its own already.

Technology@lemmy.world

technology@lemmy.world

Subscribe from Remote Instance

Create a post
You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: [email protected]

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots


  • @[email protected]
  • @[email protected]
  • @[email protected]
  • @[email protected]
Visibility: Public
globe

This community can be federated to other instances and be posted/commented in by their users.

  • 4.23K users / day
  • 10K users / week
  • 17.1K users / month
  • 32.4K users / 6 months
  • 1 local subscriber
  • 70.4K subscribers
  • 3.63K Posts
  • 85K Comments
  • Modlog
  • mods:
  • L3s@lemmy.world
  • enu@lemmy.world
  • Technopagan@lemmy.world
  • L4sBot@lemmy.world
  • L3s@hackingne.ws
  • L4s@hackingne.ws
  • BE: 0.19.8
  • Modlog
  • Instances
  • Docs
  • Code
  • join-lemmy.org