This brings back painful memories of when I worked at a call centre and had to ring people all around the country on behalf of the job centre. Would have to read out a thing that basically said “you recently advertised a position for a <whatever> at the <placename> job centre, is that correct?”

Some place names are HARD! And people get really mean to what is obviously a teenage girl on the phone who isn’t from around there and doesn’t know how to say it 😭