I’m glad to see more action is being taken on this.
Over a decade ago, I worked in a shop that involved handling phone numbers, and at the time there were constant stories of co-workers starting relationships by initiating a conversation as a “customer satisfaction follow up” to their experience that day.
Keeping those people in line was a tale of someone getting decked by a customer’s father after doing this.
It’s not impossible, I suppose, but on the other hand we really don’t want to condone this by highlighting it if it has happened once or twice.
I hate the modern world.