I think that’s part of how our brains are wired. It’s part of the “if the rules have been explained and they make sense we will follow them to the death” thing. You have certain experiences, so you recognize that pattern in other people’s and default to solutions because when you were in your situation you needed solutions not moral support.

If you don’t have that experience you still default to problem solving. At least I do. I think this is why people think we’re so good at handling things in a crisis. It’s because we go into damage control mode. We assess and then make a plan and we do it rapidly.